Safety Questions?
  Is Party Magic insured?
  What do you need to know about safety?
  Does our equipment include attendants?
  How do you set up/tear down?

Event Planning Questions?
  What happens in the event of inclement weather?
  When is your equipment ready?
  What are the power requirements?
  What if your event shuts down early?
  When will we deliver and pickup?
  When do we arrive at the site to start setting up?
  Can we do your event indoors?
  Can you pick up your own equipment?
  Who is responsible for cleaning the unit?
  Will we contact you before your event?
  What popular items do we recommend to rent for high volume crowds?


Is Party Magic insured?
We carry a 2 million dollar aggregate liability insurance policy. Remember reputable companies carry insurance. Don't be afraid to ask for an insurance certificate. If necessary, your corporation or school can be named as an additionally insured on our policy for your event.

What do you need to know about safety?
If you're using inflatables & interactive games, you MUST have the proper amount of adult attendants at all times. Most injuries on inflatables come from two things, too many children or participants on units and units not being staked down securely. Party Magic always gives safety instructions on our units if we're not staying with them and if all attendants aren't there for instructions they'll give them to the person in charge. This person signs that they've been instructed and will make sure all units are operated safely. Always have 2-3 times as many attendants as you do equipment. Things are watched more closely if people have time for breaks. If wind gusts of 20mph or higher come up, shut down until the wind dies down. Nothing is worth an inflatable being caught in a windstorm with children inside. Again - safety is mostly common sense. Limit the number of participants, put like-sizes in together, keep an eye on tie downs and shut down if bad weather arrives. By the way, reputable companies carry insurance. Don't be afraid to ask to see an insurance policy. And always ask questions if you're unsure about something. We want your day to be safe, fun and enjoyable!

When is your equipment ready?
Party Magic rents all equipment on a first come first serve basis. Receipt of a quote is NOT a guarantee of equipment. Once you decide on equipment, we'll do a rental contract & invoice. We require a deposit of 50% & a signed contract in our office within 1 week. Equipment cannot be held without this. Deposits can be put on credit card or check by phone to expedite order.

What happens in the event of inclement weather?
We ask that you have alternative plans in case of inclement weather. If weather looks bad, we'll contact you the morning of the event. Please keep in mind inflatable units cannot be operated in winds over 20 mph. As long as you cancel before our driver leaves the warehouse your deposit will be credited to any future event for an indefinite period of time.

Does our equipment include attendants?
We can provide attendants for an additional fee. If Party Magic is not supplying your attendants you will need adult attendants to arrive early enough for a safety briefing. Accidents on equipment generally come from two things: too many participants on unit and unit not kept secured. Attendants should monitor amount of children/adults and make sure they're acting responsibility. They also should periodically check equipment for secureness to ground. Safety briefings are given before all events and we require a signature from customer or representative stating this has been done.

What are the power requirements?
The customer is responsible for power. Power requirements are noted on your contract. Party Magic is NOT liable for problems due to power issues. Generally we need (1) 20 amp circuit for EACH blower. (other items can't be plugged into the same circuit) Unit must be placed within 100' of power source. Generators can be rented from Party Magic at an additional cost if it is determined at the time of booking, that there is no power, or that your power source is insufficient. Otherwise, you must provide your own generators (5000 watt). For corporate and school functions, we will come out and access your facility for space and power requirements at no additional charge. This saves us tremendous time and alleviates a great many problems the day of your event.

What if your event shuts down early?
If event is shut down early, please call the phone # on your paperwork or (215) 622-3231 to arrange early pick up. There are no refunds due to early pick up for any reason. In case of rain or winds, please shut down unit until they pass & put blower in a covered area. If storm passes quickly you can re-inflate unit. Make sure to completely dry unit as they're very slippery when wet.

When do we arrive at the site to start setting up?
We'll need someone at the event to show us where to set up. We'll find out before set up if your event is on grass, asphalt, etc. We'll also need to know if there are sprinkler systems. Inflatables can ONLY be operated safely if they are well-secured. We bring stakes or sandbags depending on where the units are sitting. If you make last minute changes, please let us know (especially grass to cement) in order that we'll have the proper tie down equipment. Also, drivers are required to pick up final payment at set up unless you've made arrangements to charge a credit card the previous business day. Failure to make this payment could result in your event being delayed or stopped.

When will we deliver and pickup?
Backyard parties are delivered during a 2 hour window before your event. If we are not staffing your party, they may be dropped off the day before and picked up the day after. Corporate deliveries in off site locations are generally delivered during the hour before your event. If several pieces are being set-up, we always allow sufficient time. We strive to ALWAYS have units set up 30 min before the start of an event. Since our drivers are setting up at different locations during the day, it's very important that the person responsible at the event be there on time to meet the driver for safety and setup instructions. One late customer in the morning can cause much stress for everyone else. Please note: Drivers do not go up and down stairs/hills etc. Setup location should be easily accessible from the delivery truck. At times, we may need to drive on your lawn if the piece is to be located far from your driveway. Please make us aware of where your piece will be going.

Can we do your event indoors?
We have no problem doing your event indoors, but there are some important things that must be considered. Please make us aware of the ceiling height in the area that the inflatables will be going. Some of our pieces are very tall and may not accommodate an indoor space. Also, consider the width of your doorways and elevators in the building . Don't worry, we ask you all of these questions, when we are in the planning stages of your event.

Can you pick up your own equipment?
We allow customers to pick up certain pieces. It's important that they pick up and drop off during the agreed upon times. Many times we make arrangements with our drivers to meet people at the warehouse. Anyone not arriving on time can throw off other customers events for the day. This also could delay your receipt of equipment.

Who is responsible for cleaning the unit?
All units are required to be cleaned & dry before returned. A service charge of $50-75 will be charged for each unit returned wet, dirty or incorrectly rolled.

Will we contact you before your event?
We generally contact you the week before your event to confirm details. At this time we'll confirm final payment, method of payment, space requirements, delivery times, etc.

How do you set up / tear down?
Please follow instructions given at pickup.

What popular items do we recommend to rent for high volume crowds?
If you are putting together an event where you need people to get through the equipment quickly and prevent lines that don't move you want to look at obstacle courses, slides, bounces and kiddie rides first.